Legal
Privacy Policy
Your privacy matters to us. This policy explains how Reframe Renew Psychology collects, uses, and protects your personal information.
Last updated: October 2026
Our commitment to your privacy
Reframe Renew Psychology is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all personal information we collect through this website, including via our enquiry form.
What information we collect
When you submit an enquiry through our contact form, we collect the information you provide — including your name, email address, phone number, and the details of your enquiry. We do not collect sensitive health information through this website. Any clinical information is collected separately and governed by our clinical privacy practices.
How we use your information
We use the information you provide solely to respond to your enquiry and to help you access the support you are looking for. We do not use your information for marketing purposes, and we do not sell, rent, or share your personal information with third parties except where required by law or with your explicit consent.
Enquiry form submissions
Enquiries submitted through our contact form are received securely and accessible only to authorised staff at Reframe Renew Psychology. Form submissions are used to respond to your enquiry and are not stored beyond what is necessary for that purpose. We use industry-standard security measures to protect data in transit.
Confidentiality
All information shared with Reframe Renew Psychology — whether through this website or in a clinical context — is treated with strict confidentiality. Psychologists are bound by professional and ethical obligations under the Australian Psychological Society Code of Ethics and relevant legislation. Information shared in a therapeutic context will not be disclosed without your consent, except in limited circumstances required by law (such as a risk of harm to yourself or others).
Website analytics and cookies
This website may collect anonymised usage data to help us understand how visitors interact with our site. This data does not identify you personally. We do not use tracking cookies for advertising purposes. If analytics tools are used, they are configured to respect visitor privacy.
Accessing or correcting your information
You have the right to request access to personal information we hold about you, and to request corrections if that information is inaccurate or out of date. To make a request, please contact us at [email protected]. We will respond within a reasonable timeframe.
Contact us about privacy
If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.